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Bibliography · auto-derived from course content · 16 modules

AI Sales and Solutions Engineering bibliography

38 unique sources, deduplicated across 16 modules. 11 are peer-reviewed papers; the rest are books, standards, government documents and other sources, grouped by type below. Generated from the course's references data, so it updates when the course adds a citation. The counts across all courses are at /academic-rigor.

peer-reviewed journal articles · 10

  1. Bommasani, R., Liang, P., & Lee, T. (2023). Holistic Evaluation of Language Models. Annals of the New York Academy of Sciences. doi:10.1111/nyas.15007Cited in 2 modules
  2. Cuevas, J. M. (2018). The transformation of professional selling: Implications for leading the modern sales organization. Industrial Marketing Management. doi:10.1016/j.indmarman.2017.12.017
  3. Cuevas, J. M. (2018). The transformation of professional selling. Industrial Marketing Management. doi:10.1016/j.indmarman.2017.12.017Cited in 6 modules
  4. Hambrick, D. C. & Mason, P. A. (1984). Upper Echelons: The Organization as a Reflection of Its Top Managers. Academy of Management Review. doi:10.5465/amr.1984.4277628
  5. Kolb, A. Y. & Kolb, D. A. (2005). Learning Styles and Learning Spaces: Enhancing Experiential Learning in Higher Education. Academy of Management Learning & Education. doi:10.5465/amle.2005.17268566
  6. Plouffe, C. R., Bolander, W., Cote, J. A., & Hochstein, B. (2016). Does the customer matter most? Exploring strategic frontline employees' influence of customers. Journal of Marketing. doi:10.1509/jm.14.0192
  7. Plouffe, C. R., Bolander, W., Cote, J. A., & Hochstein, B. (2016). Does the customer matter most?. Journal of Marketing. doi:10.1509/jm.14.0192Cited in 5 modules
  8. Sharma, A. (2007). The metrics of relationships: Measuring satisfaction, loyalty and profitability of relational customers. Journal of Relationship Marketing. doi:10.1300/j366v06n02_04
  9. Sharma, A. (2007). The metrics of relationships. Journal of Relationship Marketing. doi:10.1300/j366v06n02_04Cited in 3 modules
  10. Williamson, O. E. (1981). The economics of organization: The transaction cost approach. American Journal of Sociology. doi:10.1086/227496Cited in 2 modules

peer-reviewed conference papers · 1

  1. Mitchell, M., Wu, S., Zaldivar, A., Barnes, P., Vasserman, L., Hutchinson, B., et al. (2019). Model cards for model reporting. Conference on Fairness, Accountability, and Transparency. https://arxiv.org/abs/1810.03993

government or legal documents · 8

  1. Cybersecurity and Infrastructure Security Agency (2024). Deploying AI Systems Securely. CISA. https://www.cisa.gov/news-events/alerts/2024/04/15/joint-guidance-deploying-ai-systems-securelyCited in 2 modules
  2. National Institute of Standards and Technology (2020). Zero Trust Architecture (NIST SP 800-207). NIST. doi:10.6028/NIST.SP.800-207
  3. National Institute of Standards and Technology (2023). AI Risk Management Framework (NIST AI 100-1). NIST. doi:10.6028/NIST.AI.100-1
  4. National Institute of Standards and Technology (2023). AI Risk Management Framework, Measure function. NIST. doi:10.6028/NIST.AI.100-1
  5. National Institute of Standards and Technology (2024). Generative AI Profile (NIST AI 600-1) testing guidance. NIST. doi:10.6028/NIST.AI.600-1
  6. National Institute of Standards and Technology (2024). Generative AI Profile (NIST AI 600-1) evaluation guidance. NIST. doi:10.6028/NIST.AI.600-1
  7. European Union (2016). Regulation (EU) 2016/679 (General Data Protection Regulation), Article 28. Official Journal of the European Union. https://eur-lex.europa.eu/eli/reg/2016/679/oj
  8. European Union (2024). Regulation (EU) 2024/1689 (Artificial Intelligence Act), consolidated text. Official Journal of the European Union. https://eur-lex.europa.eu/eli/reg/2024/1689/ojCited in 2 modules

standards or frameworks · 8

  1. American Institute of Certified Public Accountants (2017). Trust Services Criteria, SOC 2. AICPA. https://www.aicpa-cima.com/topic/audit-assurance/audit-and-assurance-greater-than-soc-2
  2. Cloud Security Alliance (2024). Consensus Assessments Initiative Questionnaire (CAIQ) and Cloud Controls Matrix. Cloud Security Alliance. https://cloudsecurityalliance.org/research/cloud-controls-matrix/
  3. Cloud Security Alliance (2024). Cloud Controls Matrix and procurement guidance. Cloud Security Alliance. https://cloudsecurityalliance.org/research/cloud-controls-matrix/
  4. MITRE Corporation (2025). MITRE ATLAS Adversarial Threat Landscape for AI Systems. MITRE. https://atlas.mitre.org/
  5. OWASP Foundation (2025). OWASP Top 10 for LLM Applications. OWASP. https://genai.owasp.org/llm-top-10/
  6. International Organization for Standardization (2023). ISO/IEC 5338:2023 Information technology, Artificial intelligence, AI system life cycle processes. ISO. https://www.iso.org/standard/81118.html
  7. International Organization for Standardization (2023). ISO/IEC 42001:2023 Information technology, Artificial intelligence, Management system. ISO. https://www.iso.org/standard/81230.html
  8. International Organization for Standardization (2023). ISO/IEC 5338:2023 AI system life cycle processes. ISO. https://www.iso.org/standard/81118.html

vendor documentation or web pages · 11

  1. Anthropic (2024). Claude API Pricing and Usage Documentation. Anthropic. https://www.anthropic.com/pricing
  2. Anthropic (2024). Claude API Pricing. Anthropic. https://www.anthropic.com/pricingCited in 2 modules
  3. Anthropic (2024). Claude API Pricing detailed by model. Anthropic. https://www.anthropic.com/pricing
  4. Anthropic (2024). Anthropic Service Terms and Pricing Policies. Anthropic. https://www.anthropic.com/legal
  5. Google (2024). Google AI Platform Pricing. Google. https://ai.google.dev/pricing
  6. ISACA (2024). Advanced in AI Audit (AAIA) body of knowledge. ISACA. https://www.isaca.org/credentialing/aaia
  7. OpenAI (2024). Models and Pricing. OpenAI. https://openai.com/api/pricing/Cited in 3 modules
  8. International Association of Privacy Professionals (2024). Privacy Program Management body of knowledge. IAPP. https://iapp.org/certify/cipm/
  9. International Association of Privacy Professionals (2024). Artificial Intelligence Governance Professional (AIGP) body of knowledge. IAPP. https://iapp.org/certify/aigp/
  10. International Association of Privacy Professionals (2024). AIGP body of knowledge. IAPP. https://iapp.org/certify/aigp/
  11. Northeastern University (2025). Master of Science in Applied AI specializing in Cybersecurity, program description. Northeastern University. https://graduate.northeastern.edu/programs/mps-applied-ai/

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