AI Sales and Solutions Engineering bibliography

Peer-reviewed journals · 8

1. Hambrick, D. C. & Mason, P. A. (1984). Upper Echelons: The Organization as a Reflection of Its Top Managers. Academy of Management Review. doi:10.5465/amr.1984.4277628
2. Plouffe, C. R., Bolander, W., Cote, J. A., & Hochstein, B. (2016). Does the customer matter most? Exploring strategic frontline employees' influence of customers. Journal of Marketing. doi:10.1509/jm.14.0192
3. Plouffe, C. R., Bolander, W., Cote, J. A., & Hochstein, B. (2016). Does the customer matter most?. Journal of Marketing. doi:10.1509/jm.14.0192Cited in 5 modules
4. Sharma, A. (2007). The metrics of relationships: Measuring satisfaction, loyalty and profitability of relational customers. Journal of Relationship Marketing. doi:10.1300/J366v06n02_03
5. Sharma, A. (2007). The metrics of relationships. Journal of Relationship Marketing. doi:10.1300/J366v06n02_03Cited in 3 modules
6. European Union (2016). Regulation (EU) 2016/679 (General Data Protection Regulation), Article 28. Official Journal of the European Union. https://eur-lex.europa.eu/eli/reg/2016/679/oj
7. European Union (2024). Regulation (EU) 2024/1689 (Artificial Intelligence Act), consolidated text. Official Journal of the European Union. https://eur-lex.europa.eu/eli/reg/2024/1689/ojCited in 2 modules
8. Williamson, O. E. (1981). The economics of organization: The transaction cost approach. American Journal of Sociology. doi:10.1086/227496Cited in 2 modules

Standards-body + government · 13

1. Cybersecurity and Infrastructure Security Agency (2024). Deploying AI Systems Securely. CISA. https://www.cisa.gov/resources-tools/resources/deploying-ai-systems-securelyCited in 2 modules
2. MITRE Corporation (2025). MITRE ATLAS Adversarial Threat Landscape for AI Systems. MITRE. https://atlas.mitre.org/
3. OWASP Foundation (2025). OWASP Top 10 for LLM Applications. OWASP. https://genai.owasp.org/llm-top-10/
4. ISACA (2024). Information Systems Audit and Control Association: Vendor risk practice guidance. ISACA. https://www.isaca.org/resources
5. ISACA (2024). Advanced in AI Audit (AAIA) body of knowledge. ISACA. https://www.isaca.org/credentialing/aaia
6. International Organization for Standardization (2023). ISO/IEC 5338:2023 Information technology, Artificial intelligence, AI system life cycle processes. ISO. https://www.iso.org/standard/81118.html
7. International Organization for Standardization (2023). ISO/IEC 42001:2023 Information technology, Artificial intelligence, Management system. ISO. https://www.iso.org/standard/81230.html
8. International Organization for Standardization (2023). ISO/IEC 5338:2023 AI system life cycle processes. ISO. https://www.iso.org/standard/81118.html
9. National Institute of Standards and Technology (2020). Zero Trust Architecture (NIST SP 800-207). NIST. doi:10.6028/NIST.SP.800-207
10. National Institute of Standards and Technology (2023). AI Risk Management Framework (NIST AI 100-1). NIST. doi:10.6028/NIST.AI.100-1
11. National Institute of Standards and Technology (2023). AI Risk Management Framework, Measure function. NIST. doi:10.6028/NIST.AI.100-1
12. National Institute of Standards and Technology (2024). Generative AI Profile (NIST AI 600-1) testing guidance. NIST. doi:10.6028/NIST.AI.600-1
13. National Institute of Standards and Technology (2024). Generative AI Profile (NIST AI 600-1) evaluation guidance. NIST. doi:10.6028/NIST.AI.600-1

Books + monographs · 2

1. Forsgren, N., Humble, J., & Kim, G. (2018). Accelerate: The Science of Lean Software and DevOps. IT Revolution Press.
2. Kolb, D. A. (1984). Experiential Learning: Experience as the Source of Learning and Development. Prentice-Hall.

Other primary sources · 21

1. American Institute of Certified Public Accountants (2017). Trust Services Criteria, SOC 2. AICPA. https://www.aicpa-cima.com/topic/audit-assurance/audit-and-assurance-greater-than-soc-2
2. Cloud Security Alliance (2024). Consensus Assessments Initiative Questionnaire (CAIQ) and Cloud Controls Matrix. Cloud Security Alliance. https://cloudsecurityalliance.org/research/cloud-controls-matrix/
3. Cloud Security Alliance (2024). Cloud Controls Matrix and procurement guidance. Cloud Security Alliance. https://cloudsecurityalliance.org/research/cloud-controls-matrix/
4. Anthropic (2024). Claude API Pricing and Usage Documentation. Anthropic. https://www.anthropic.com/pricing
5. Anthropic (2024). Claude API Pricing. Anthropic. https://www.anthropic.com/pricingCited in 2 modules
6. Anthropic (2024). Claude API Pricing detailed by model. Anthropic. https://www.anthropic.com/pricing
7. Anthropic (2024). Anthropic Service Terms and Pricing Policies. Anthropic. https://www.anthropic.com/legal
8. American Bar Association (2023). Technology and contract drafting practice guidance. ABA. https://www.americanbar.org/groups/business_law/
9. Cuevas, J. M. (2018). The transformation of professional selling: Implications for leading the modern sales organization. Industrial Marketing Management. doi:10.1016/j.indmarman.2018.07.017
10. Cuevas, J. M. (2018). The transformation of professional selling. Industrial Marketing Management. doi:10.1016/j.indmarman.2018.07.017Cited in 6 modules
11. Google (2024). Google AI Platform Pricing. Google. https://ai.google.dev/pricing
12. Liang, P., Bommasani, R., Lee, T., Tsipras, D., Soylu, D., Yasunaga, M., et al. (2023). Holistic evaluation of language models (HELM). arXiv:2211.09110. https://arxiv.org/abs/2211.09110Cited in 2 modules
13. Mitchell, M., Wu, S., Zaldivar, A., Barnes, P., Vasserman, L., Hutchinson, B., et al. (2019). Model cards for model reporting. Conference on Fairness, Accountability, and Transparency. https://arxiv.org/abs/1810.03993
14. Nagle, T. T., & Hogan, J. (2017). The Strategy and Tactics of Pricing: A Guide to Growing More Profitably. Routledge.
15. Nagle, T. T., & Hogan, J. (2017). The Strategy and Tactics of Pricing. Routledge.Cited in 2 modules
16. OpenAI (2024). Models and Pricing. OpenAI. https://openai.com/api/pricing/Cited in 3 modules
17. International Association of Privacy Professionals (2024). Privacy Program Management body of knowledge. IAPP. https://iapp.org/certify/cipm/
18. International Association of Privacy Professionals (2024). Artificial Intelligence Governance Professional (AIGP) body of knowledge. IAPP. https://iapp.org/certify/aigp/
19. International Association of Privacy Professionals (2024). Data Processing Agreements practice guidance. IAPP. https://iapp.org/resources/
20. International Association of Privacy Professionals (2024). AIGP body of knowledge. IAPP. https://iapp.org/certify/aigp/
21. Northeastern University (2025). Master of Science in Applied AI specializing in Cybersecurity, program description. Northeastern University. https://graduate.northeastern.edu/programs/mps-applied-ai/