Refund policy

Bespoke Intermedia LLC. Effective September 1, 2026.

Updated October 8, 2026, when the paid full analysis started.

The full analysis

Practice and timed mocks are free. The full analysis for an exam is a one-time payment. If it does not help you, email support@decipheru.com from the address you bought with within 30 days of the purchase and you get all of it back, no questions asked. The money goes back to the original payment method within seven business days. Your practice history stays yours either way. The terms cover the rest. The help center answers the common questions.

If you bought something in the past

Some people bought a cert-prep product, a course, or a pre-enrollment for a course before the site became free. If that is you, you can have a full refund on request, no questions asked. For a pre-enrollment, you can ask any time before the course is delivered. For anything else, ask at any time and we will refund it. Email support@decipheru.com from the address you bought with; the money goes back to the original payment method within seven business days. Refunds are made in US dollars; your bank sets any exchange rate.