Cybersecurity course and coaching refund policy

Subscriptions: 14 days, full refund of the latest charge

If you cancel within 14 calendar days of your most recent subscription charge, we refund that charge in full. Cancel from your account settings or email support. We do not refund charges older than the most recent one, but we do stop future billing immediately on request.

If you only need to step away temporarily, request a subscription pause of 1 to 3 months instead. Pauses freeze billing and preserve your assessment data, progress, and library access. Resuming is one click.

Single courses: 14 days, no completion threshold

Buy a single course, change your mind within 14 calendar days, get a full refund. We do not gate refunds behind a "less than X% of the course completed" threshold. The course is yours to evaluate; if it is not the right fit, we give you your money back.

The 14-day clock starts on the original charge date, regardless of when you start the course. Payment plan refunds reverse all paid installments and stop future installments from billing.

Course bundles: 14 days, full refund

Bundles refund the same way as single courses. Inside the 14-day window, full refund. We do not pro-rate by access duration or modules viewed. Refunding a bundle removes access to every course included in it.

Coaching engagements: 7 days from first session

Coaching is a higher-touch product, so the window is shorter. If you refund before your first session, you get the full amount back. After your first session, you have 7 calendar days from that session to ask for a refund; we refund the full coaching amount.

After the 7-day window closes, we treat refund requests case-by-case. If your coach was unavailable, the format did not match what we promised, or anything else fell short, tell us. Outside-window refunds for legitimate service issues are honored.

One-time products: 14 days

Resume reviews, salary reports, mock interviews, and other one-time purchases follow the same 14-day window. If a deliverable has already been sent (a completed resume review, for example), we still refund the full amount inside the window.

Pause your subscription instead

If the only reason you are refunding is a busy month, pause for 1 to 3 months and resume when you are ready. Pauses freeze billing, preserve your data, and let you pick up exactly where you left off. Email support@decipheru.com or use the pause option in your account settings.

How long the money takes to land

Once approved, we issue the refund through Stripe within two business days. Stripe sends the refund to your card or bank instantly, but your issuer typically posts the credit within 5 to 10 business days. Watch for the DecipherU line item on your statement.

USD only

We charge and refund in US dollars only. International cards convert at your issuer's rate, both ways. We refund the same USD amount you paid; the conversion difference is between you and your bank.

Common refund questions