ITIL

ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management. ITIL 4, the latest version, describes 34 management practices covering service delivery, change management, incident management, and more. It provides the process structure that cybersecurity operations run on in many organizations.

Definição editorial da DecipherU. Para definições técnicas autoritativas, consulte NIST, ISO, ou o órgão normativo correspondente.