SLA
Service Level Agreement
An SLA is a formal contract between a service provider and customer that defines expected performance standards, uptime guarantees, and remedies for missed targets. In cybersecurity, SLAs govern response times, patch windows, and availability commitments.
Como é usado em cibersegurança
Security teams negotiate SLAs with managed security service providers to guarantee incident response times and detection coverage. GRC analysts audit vendor SLAs to confirm they meet organizational risk requirements. Incident responders track SLA compliance during security events to ensure contractual obligations are met.
As definições são explicações originais escritas para fins de desenvolvimento profissional. Para definições técnicas autoritativas, consulte NIST, ISO ou o órgão de normalização correspondente.