SLA
Service Level Agreement
An SLA is a formal contract between a service provider and customer that defines expected performance standards, uptime guarantees, and remedies for missed targets. In cybersecurity, SLAs govern response times, patch windows, and availability commitments.
Cómo se usa en ciberseguridad
Security teams negotiate SLAs with managed security service providers to guarantee incident response times and detection coverage. GRC analysts audit vendor SLAs to confirm they meet organizational risk requirements. Incident responders track SLA compliance during security events to ensure contractual obligations are met.
Las definiciones son explicaciones originales escritas con fines de desarrollo profesional. Para definiciones técnicas autorizadas, consulta NIST, ISO o el organismo de normalización correspondiente.